Investor Grievance Redressal
Khajana Capital Services LLP is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Grievance Redressal Officer (GRO)
- Email: gaurav@khajanagroup.com
- Phone: +91 9860794819
- Office Address: Office No 807 Westport Pan Card Club Road Baner Pune-411045
How to Submit a Complaint
Complaints or grievances may be submitted through any of the following channels:
- Email to the registered email address.
- Submission through the website contact form.
- In person at the registered office.
- Any other officially communicated channel.
Complaint Resolution Process
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + Concerned Partner | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated Partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon Resolution |
Escalation Matrix
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | gaurav@khajanagroup.com +91 9860794819 | Email / Phone / In Person | Acknowledgement: 3 Days Resolution: 7–15 Working Days |
| Level 2 | Designated Partner gaurav@khajanagroup.com | Email / In Person | 14 Working Days |
| Level 3 | Concerned AMC / Product Provider | As per AMC Policy | As per their policy |
Complaint Handling
All complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.
Complaints are acknowledged and addressed in a timely manner, depending on the nature and complexity of the grievance.
Escalation Mechanism
If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization.
Investors may also approach the following platforms:
- SEBI SCORES: https://scores.sebi.gov.in/
- SMART ODR: https://smartodr.in/
Investors may also contact the respective product provider (such as Asset Management Companies or other intermediaries) as per their grievance redressal mechanism.
Note
This grievance redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.